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What Patients Say, What Doctors Hear

PDF Download What Patients Say, What Doctors Hear

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Review

“Her revealing doctor-patient stories often make her seem like the doctor that every patient wishes they had, and she draws on patient accounts to illustrate the problems that can arise in communication between doctor and patient. This book, however, goes far beyond Ofri’s personal experiences with patients. She delves into the relevant research on communication, citing some ingenious experiments on listening...A much-needed, convincing argument that, regarding doctor-patient communication, the stakes are very high and that what patients say is all too often not what doctors hear—and vice versa.”—Library Journal“With disarming candor and penetrating insight, Dr. Ofri illuminates the enormous power of what might seem at first a mundane and insignificant element in the practice of medicine: communication.”—Deborah Tannen, professor of linguistics at Georgetown University and author of You Just Don’t Understand and You’re Wearing THAT?“With the meticulous care of Oliver Sacks and the deep humanism of Atul Gawande, Danielle Ofri has written a book about the role of communication in medicine. She presents compelling evidence that even as doctoring appears to be dominated by technology, the human, affective relationship is at the very center of responsible practice.”—Andrew Solomon, author of Far from the TreePraise for Danielle Ofri“Taut, vivid prose...She writes for a lay audience with a practiced hand.”—Katie Hafner, New York Times“A gifted storyteller.”—Sarah Halzack, Washington Post“The world of patient and doctor exists in a special sacred space. Danielle Ofri brings us into that place where science and the soul meet. Her vivid and moving prose enriches the mind and turns the heart.”—Jerome Groopman, author of How Doctors Think“I highly recommend [Danielle Ofri’s work] for physicians, would-be doctors, and anyone interested in medicine in all its behind-the-scenes glory.”—Sandeep Jauhar, author of Intern: A Doctor’s Initiation“Danielle Ofri’s sensitivity to every aspect of her patients’ lives is immensely impressive and moving. If only more doctors could be (and write) like this!”—Oliver Sacks, author of Awakenings“[Ofri’s writing] about the emotional life of doctors and their patients, captivated me so much...Read[s] like a deftly crafted and luminously written novel.”—Caroline Leavitt, Boston Globe

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About the Author

Danielle Ofri, MD, PhD, is an associate professor of medicine at the New York University School of Medicine and has cared for patients at New York’s Bellevue Hospital for more than two decades. She is the author of, most recently, What Doctors Feel: How Emotions Affect the Practice of Medicine, as well as the critically acclaimed Singular Intimacies, Incidental Findings, Medicine in Translation, and the e-book original volume Intensive Care. Writing in the Guardian in the spring of 2016, Andrew Solomon singled out Ofri as the only woman among an extraordinary new generation of doctor writers, saying, “Ofri has produced four impressive books and numerous articles, all striking for their reversion to empathy, their willingness to sense not only the physical life of a patient, but also the emotional.” She lives in New York City.

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Product details

Paperback: 248 pages

Publisher: Beacon Press; Reprint edition (February 6, 2018)

Language: English

ISBN-10: 0807087491

ISBN-13: 978-0807087497

Product Dimensions:

5.4 x 0.7 x 8.5 inches

Shipping Weight: 11.5 ounces (View shipping rates and policies)

Average Customer Review:

4.3 out of 5 stars

53 customer reviews

Amazon Best Sellers Rank:

#209,159 in Books (See Top 100 in Books)

I found it refreshing that a doctor would be so concerned with communication with patients that she would go to this much trouble to research the literature, interview patients and doctors and suggest that this simple tool is as valuable to successful medical outcomes as any other medical procedure. Dr. Ofri invites us to witness the lives of several remarkable people who are defined not by their illness but rather by their character and she highlights how a clarity in understanding of the patient's needs is far more important then knowing just the person's malady. She juxtaposes the barriers doctors face in communicating with patients with the desire of patients to be given the best possible treatment . On the patient's behalf, she quotes the author Anatole Broyard who wrote "To the typical physician, my illness is a routine incident in his rounds, while for me it's the crisis of my life." She goes on to say that rather than seeing the conversation between doctor and patient as the utilitarian humdrum of a visit, the conversation should be viewed as the single most important tool of medical care. The book is written in an engaging style with perhaps a few too many forced metaphors. I enjoyed reading it and wish it became widely read by those in the medical field.

When I recently came across Dr Danielle Ofri's book "What Patients Say, What Doctors Hear," I was particularly interested because as an internal medicine physician who is also a chronic pain specialist, I am very aware of the importance of communication between doctor and patient, and the value of getting to know the patient and his/her life and activities as part of the evaluation of the patient's needs and determination of appropriate treatment. In fact, I also teach a nation-wide remedial opioid prescribing course primarily to physicians and nurse practitioners who've been disciplined by the state professional licensing boards related to their prescribing of controlled substances. In my course I repeatedly emphasize the importance of connecting with the patient and engaging with them, all too frequently a missing piece. I was thrilled to read what Dr Ofri had to say; her book gives several detailed examples of the value of engaging with the patient, how easily misunderstandings take place, and the problems that ensue when inadequate communication is present. . This is particularly important when it comes to "difficult" patients, patients who especially need a doctor who is willing to ask questions, listen to the answers, and to problem-solve with the patient. I think this is a very valuable book, much needed, and one that can really help health professionals to do a better job.

Dr. Ofri has written another great book about the importance of doctor and patient communication (I also loved her book, What Doctors Feel). Apart from being a great writer, Dr. Ofri has the ability to articulate the "inner voice" that all doctors possess. As a doctor reading this book, you will find that your own inner voice will come to life. It is also a great book for patients to read. The book demonstrates the powers of empathy and humility on patient care. It sets a standard for what patients should expect in their relationship with their doctors. Readers will come to see that healthcare consists of much more than medications or procedures. All this is done through interesting and well written stories that make the read effortless.Through these stories and anecdotes, a philosophy of patient care will emerge for the reader and alter the way he or she looks at medicine in the future. The reader will also be touched by the book's poignancy.

Another fascinating book by Danielle Ofri. She argues persuasively that the conversation between doctor and patient is the key to successful diagnosis and treatment. In addition to vignettes of her interactions with patients, she includes a fascinating discussion of "listening" that begins with advice from her cello teacher. There are other moments when she raises ethical issues of deception that provoke more thought in her readers.

I am a retired internist and medical school professor who devoted much of my career to teaching communication skills to medical students. I found Dr. Ofri's book refreshing, informative, and emotionally compelling. The threads that she skillfully weaves together are the data collected by scientists , the heartfelt stories told by patients, and her own experience as a listener and caregiver. The author gives a master class in listenng that is a must read for health care professionals and their students, and for anyone with an interest in interpersonal communication .

No matter at which end of the stethoscope you find yourself, Danielle Ofri's "What Patients Say, What Doctors Hear" will be of value to you. This highly accessible book offers many useful suggestions to aid patients in pursuit of receiving the best care from their doctor and doctors seeking to provide the best care that they can to their patients despite the overwhelming burdens of their work.

This is a great book. I bought a few copies: one for me, one for a doctor who listens and treats her patients they way they should be treated (as a thank you) and one which I slipped to a doctor who hasn't heard a word I've said for 9 years. I trust that all three of us understand that listening, truly hearing what each other are saying in a medical setting, provides the best health outcomes.

As someone who has both worked with medical students and been a patient advocate I believe Dr. Ofri has nailed it! She tells stories and provides evidence to back up the idea that communication is key to a patient/health care provider relationship. I highly recommend this book for the layman, such as myself, who wants to better understand how to navigate the world of clinics and hospitals. She generously gives examples of tools,for all of us; doctors, nurses, specialists, and patients, to help ensure the best possible outcomes.

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